Wednesday, March 18, 2015
Please Continue to Hold...
I'm on hold for the third time today with the third business. All I want to is order a Dexcom transmitter. My warning went off on Monday that my transmitter battery is almost dead. Now, I knew that my transmitter was getting old, so a month ago, I contacted my DME supplier, their name rhymes with DredgeShark, about getting a replacement.
Two weeks later, I found out my order was canceled. Why was it canceled? I called DredgeShark, and they didn't know why. They said they would get to the bottom of it and send me my sensors and transmitter.
(Please continue to hold and we will be right with you...)
I just called DredgeShark, because my transmitter is going to turn off any day now. They told me my insurance company is no longer contracted with DredgeShark to provide Dexcom sensors.
Why didn't they tell me this three weeks ago? What am I supposed to do now?
I called my insurance company.
(Please listen carefully as our menu options have recently changed.)
My insurance company agent had no idea what a CGM was. After putting me on hold for half an hour, I suggested calling Dexcom directly to find a company to help me get sensors and a transmitter.
(All agents are busy assisting other customers.)
So, right now I am on hold with Dexcom. I really hope I can go directly through Dexcom.
Tick tock. Tick Tock.
OK, I talked to Dexcom. Now I have to wait and see if my insurance company will let me order supplies directly from them. I sure hope so.
DredgeShark has become a nightmare. I ordered insulin pump sets online a month ago, and DredgeShark deleted the order instead of processing it. So, I ordered on the phone. Did they send me my supplies? No. Instead I got an email telling me I had to fill out forms for Medicare before my supplies would be approved. I'm not using Medicare! So, I called them back a third time with my information and now once again it is processing. Maybe. I hope.
I am running out of sets. I'm frustrated beyond words. I need insulin pump supplies to function. It's not like I am ordering books, or a new cell phone case. It feels like my life is on hold.
(Your call is important to us. Please stay on the line and a customer service representative will be with you shortly.)
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My Dexcom is going to shut down in a few days when the transmitter dies. And there's not a damn thing I can do about it.
(Please continue to hold while we play irritating music in your ear. Thank you.)
Posted by Marie Smith at 3:11 PM